Orbit Agent Studio

AI customer support agent for a D2C wellness brand

A WhatsApp assistant that answers policy questions from a knowledge base, looks up orders, logs refund requests for human approval, and hands off to your team on Slack. Built on n8n.

Knowledge base sample

  • Shipping: Dispatch in 24–48h; delivery 3–7 working days.
  • Returns: Unopened items within 7 days of delivery.
  • Refunds: Processed to original payment method in 5–7 working days after approval.
  • COD: Available on orders up to ₹3,000.

Order lookup mock Razorpay-style API

— waiting for lookup —

Refund Requests sample sheet

TimeOrderReasonAmountStatus
No rows yet

Slack handoff sample

No escalation yet

n8n workflow (illustrative)

WhatsAppTrigger Intent + RAGanswer from KB Order lookupHTTP (payments API) Refund logGoogle Sheets Slackhuman escalation low confidence / user asks for a human → escalate directly Status always "Pending approval" never auto-approved replies sent back via WhatsApp
  1. WhatsApp trigger receives the customer message.
  2. Intent + RAG classifies the request and answers policy questions only from the brand's knowledge base.
  3. Order lookup fetches status from the payments/order system by order ID.
  4. Refund log appends a row to a Google Sheet for a human to approve — the agent never approves refunds itself.
  5. Slack escalation posts a handoff card with the chat history so a team member can take over.